Please use a clear subject line so your message can be routed quickly. We aim to reply within a few business days, though volume and holidays can affect response times.
Reporting a bug
If a tool is not working, include the browser and version, the device or operating system, the steps you took and any error message you saw. Do not send the original file unless it is necessary and you are comfortable sharing it. For privacy reasons, a screenshot of the interface or a description of the file type is usually enough.
Privacy requests
For access, correction, deletion or another privacy request, email us with the subject "Privacy request". We may ask for information to confirm that a request is genuine. See the Privacy Policy for the full details.
Advertising and partnerships
For advertising, sponsorship or partnership enquiries, describe the proposed collaboration and the audience it is intended for. We review proposals individually and do not accept content that conflicts with the site's privacy or quality standards.
Feature ideas
Tell us what task you are trying to complete, not only the feature name. That helps us understand whether a new tool, an improvement to an existing one or a clearer explanation would be most useful.
Before you write
Try opening the tool in another browser, check that the file is not password-protected, and make sure its size fits your device's memory. Also review the FAQ on the tool page, because it covers most common problems.
Response time
We aim to reply within a few business days. Messages that include the page URL, browser type, steps to reproduce the problem and a description of the file usually reach a solution faster. Do not send files containing sensitive data unless it is necessary and safe to do so.